Cardiva Support

Cardiva brings six classic card games together in one app: Pişti, Batak, Pis Yedili, Hearts, Crazy Eights and Klondike Solitaire. Each game has its rules in the game screen’s menu.

House rules differ from region to region, so first check the rules page inside the game. If the bot still seems wrong, send us an email with the game, what was played and what you expected.

Yes. A game you leave half way is saved on your device and offered when you open that game again.

Ads help keep Cardiva free to play. Full-screen ads appear only after a finished game or between Solitaire deals, never during play, with limits on how often they appear. A small banner is shown on the main menu and the Solitaire screen.

Buy Remove Ads (alone or in the bundle) from the game’s Settings. It removes full-screen and banner ads. Optional rewarded videos stay available if you want them.

Ads are delivered by third-party advertising networks. Restart the game and, if it happens again, email support@malisgames.com with your device model and roughly when it happened, so we can report it to the ad provider.

Please tell us what the ad showed and roughly when you saw it at support@malisgames.com. We will pass the report on to the advertising provider.

Each Solitaire deal gives you three free hints. After that you can watch an optional rewarded video for another hint. Undo is always free.

Rewarded videos need an internet connection and an available ad. If you declined advertising consent where consent is required, ads are off and videos are not offered.

The reward is given only when the video finishes. If you watched to the end and still didn’t receive it, email support@malisgames.com with the game and your app version.

Remove Ads, a Card Back Pack, a Table Pack, or a bundle of all three. They are one-time purchases; there are no subscriptions.

Open the game’s Settings and tap Restore purchases while connected to the internet, signed in with the same App Store or Google Play account you used to buy.

Use Restore purchases in Settings with the same store account. Your statistics and games in progress are stored only on the old device and are not transferred.

Yes. Tap a locked card back or table in your Profile and watch an optional video to use it for 24 hours.

Purchases are processed by Apple or Google, so refunds are requested from them: on iOS through Apple’s Report a Problem page, on Android through your Google Play order history.

Check that sound is turned on in the game’s Settings and that your device volume is up. Also check whether your device is in silent or Do Not Disturb mode.

Use the haptics option in the game’s Settings. Haptics also depend on your device and its system settings.

The Cardiva Privacy Policy explains what information is processed when you play, by which providers and why.

Where consent requirements apply, use Settings › Privacy options in the game to review or change your advertising choices. Analytics is off unless you choose to allow it, and you can turn it on or off in Settings at any time. On iOS, tracking permission is changed in iOS Settings › Privacy & Security › Tracking.

Use Delete analytics data in the game’s Settings to request deletion of your Unity Analytics data. For any other privacy request, email privacy@malisgames.com.

Restart the game, check for an update in the App Store or Google Play, and restart your device. Make sure your device has some free storage space. If the problem continues, email support@malisgames.com with your device model, operating system version and app version.

Open Cardiva’s page in the App Store or Google Play. On Android you can also check Settings › Apps › Cardiva on your device.